REFUND POLICY
REFUND POLICY
1. OVERVIEW
WNR Digital Pte Ltd ("we," "us," "our," or "Company") is committed to providing exceptional digital marketing and web development services. This Refund Policy outlines our approach to refunds, cancellations, and service modifications. We encourage clients to contact us before service commencement if they have any concerns.
2. SERVICE CATEGORIES
Our refund policy varies based on the type of service provided:
A. Project-Based Services (Web Design, Web Development, Custom Solutions)
B. Ongoing Services (Continuous Maintenance, Performance Marketing, Compliance Management)
C. Retainer Services (Monthly/Quarterly Management Agreements)
3. REFUND ELIGIBILITY
3.1 Project-Based Services
Refund Window:
50% refund: Within 7 days of project initiation, before substantial work commenced
25% refund: Within 14 days of project initiation, after initial consultation
No refund: After 14 days or after 30% of project milestones completed
Conditions: Cancellation must be submitted in writing. Refunds processed within 14 business days. IP rights for incomplete work may be retained.
3.2 Ongoing Services
Full refund within 7 days of service commencement. Pro-rated refund after 7 days based on unused service time. Minimum 14 days' notice required.
3.3 Performance Marketing & Campaign Services
Full refund if cancelled before campaign launch. No refund after campaign begins spending. Ad spend costs are non-refundable.
3.4 Retainer Services
No refund once billing month has begun. Cancellation requires 30 days' advance notice. Unused portions of advance annual payments refunded pro-rated.
4. NON-REFUNDABLE ITEMS
Third-party platform fees (hosting, domain, software licenses, ad spend)
Costs incurred with third-party vendors
Services rendered and completed
Revisions after project acceptance
Work from client-requested scope changes
Expedited service fees, setup, configuration, and consultation fees
5. REFUND PROCESS
1. Submit Request: Email w.nssr@yahoo.com with invoice number, service date, reason, and documentation
2. Review: We will review within 5 business days
3. Processing: If approved, refund processed within 14 business days
4. Confirmation: You will receive confirmation email once refund initiated
6. PAYMENT DISPUTES
Contact us within 30 days of charge. We investigate within 7 business days. Disputed amounts frozen during investigation.
7. GOVERNING LAW
Governed by Singapore law, subject to Singapore's Consumer Protection Act and E-Commerce Act.